At Elinetics, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or eligible product, you may request a return or refund according to the terms below.
1. Return Period
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must be:
- In its original condition
- Unused or in resalable condition
- In its original packaging
- Complete with all accessories, manuals, cables, and other included items
- Accompanied by proof of purchase or order information
Products that do not meet these conditions may not be eligible for a return or refund.
2. Damaged or Defective Products
If your product arrives damaged, defective, or does not match your order, please contact us as soon as possible after delivery.
We may ask you to provide photos or videos of the product and its packaging so that we can investigate the issue.
If the issue is confirmed, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and product availability.
3. Incorrect Products
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we will provide instructions for returning the incorrect product and, where applicable, arrange a replacement or refund.
4. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, software, licensing, or other applicable restrictions.
Products that have been damaged through misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear may also be excluded from our return policy.
5. Return Shipping
If the return is due to an incorrect, damaged, or defective product caused by Elinetics or the shipping process, Elinetics may cover the applicable return shipping cost.
For returns due to customer preference or reasons not related to a product defect or our error, the customer may be responsible for the return shipping cost.
6. Refund Process
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the applicable original payment method, where possible.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Partial Refunds
In certain situations, only a partial refund may be provided. This may apply when a returned product is missing accessories, packaging, or other items included with the original order, or when the product shows damage or signs of use that are not covered by this policy.
8. Exchanges and Replacements
If a product is defective, damaged, or incorrect, we may offer an exchange or replacement instead of a refund, subject to product availability.
If the same product is unavailable, we may offer an alternative solution or refund where applicable.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed once an order has been processed or shipped.
If an order has already been shipped, you may need to receive and return the product according to this Refund & Return Policy.
10. Refunds Not Received
If you have been notified that your refund has been processed but you have not received it within the expected timeframe, please first check with your bank or payment provider.
If you still have not received your refund, contact us.