Shipping Policy
At Elinetics, we are committed to delivering your orders safely and on time. Please review the following shipping information before placing your order.
1. Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you may receive a confirmation message with tracking information, where available.
2. Shipping Time
Estimated delivery times may vary depending on your location and the shipping service used.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout, unless free shipping is specifically offered on your order.
Any applicable shipping fees will be clearly communicated before you complete your purchase.
4. Order Tracking
Where tracking is available, we will provide tracking information after your order has been dispatched.
Please allow some time for the tracking information to become active in the courier's system.
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Elinetics is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
6. Damaged Packages
If your package arrives damaged, please contact us as soon as possible after delivery. We may request photographs or other information to help us investigate the issue and determine the appropriate solution.
7. Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at elinetics@gmail.com.
We will work with the relevant courier service to investigate the shipment.
8. International Shipping
If Elinetics offers international shipping, delivery times, customs requirements, duties, taxes, and other charges may vary by destination. Any customs duties or import taxes applicable to an international order may be the customer's responsibility unless otherwise stated.
9. Changes to This Shipping Policy
Elinetics reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.